More than half of renters say they would be happy to pay more for online payment options. Surprisingly, less than a quarter of landlords believe that this is the case.
Although landlords put a lot of effort into making their tenants happy, many don't realize how beneficial an online portal can be. An online portal is a convenient solution for both tenants and landlords and is well worth implementing.
Here are the four top benefits of a tenant portal in Albany, NY.
1. Stay Organized
A key benefit of using a tenant portal is that it can help you and your tenants stay organized. You and your tenants will be able to conveniently view important documents such as lease agreements and other tenant information. Tenants and landlords will also be able to make maintenance requests and easily track their status.
By using a tenant portal, managing the rental as well as your tenant relationship becomes much easier. There will be more transparency between both parties.
2. Communicate With Tenants
Not only can you access documents and maintenance requests in a tenant portal, but you can also communicate with tenants effortlessly. You can send messages and communicate without the need to pick up a phone.
Great communication is key to fostering a positive tenant-landlord relationship. A tenant portal helps streamline the process and makes it easy to stay in touch. As a result, you and your tenant will always be able to stay on the same page.
3. Streamline Rent Payments
Through a tenant portal, you can also facilitate online rent collection. Tenants can make payments online using various payment methods and can easily send you the money that they owe.
As a landlord, you can send out payment reminders to ensure that tenants will pay on time. You can also send payment requests if there are any additional fees that a tenant needs to take care of.
4. Boost Tenant Satisfaction
When you provide an online tenant portal to tenants, you'll be making their lives easier. A tenant portal is very convenient and allows tenants to pay their rent without too much disruption to their daily lives.
Because a tenant portal makes payments and communication so simple and easy, tenants will appreciate renting their property even more. A tenant portal is likely to boost tenant satisfaction and may make it more likely that they'll renew their lease when the time comes to do so.
Implementing a Tenant Portal
If you implement a tenant portal as a landlord, you'll find that it saves you and your tenants a lot of time and effort. It can help you stay organized while improving tenant communication, streamlining payments, and boosting tenant satisfaction.
PMI Capital District is a full-service real estate asset management company that provides property management services to the greater Capital District, NY area. We're part of a larger franchise that has been perfecting the property management industry for more than 20 years.
Want to learn more about our services? Contact us today to learn how PMI Capital District can meet your needs.